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Case #2ResolvedHigh

Stress-test prior auths stalling for Dr. Webb's patients

PA requests sitting in a shared inbox nobody owns.

Came through
Carlos Mendez · Referral coordinator
Topic
Prior authorization
Raised by
Alex Johnson · September 27, 2026
Resolution owner
Alex Johnson

Resolved October 7, 2026

Barrier removed

Carlos now owns the PA inbox; walked him through the payer portal shortcut.

Confirmation pending

History

  1. Resolved — Barrier removed

    Alex Johnson · Oct 7, 2026, 10:00 AM

  2. Case opened

    Alex Johnson · Sep 27, 2026, 9:00 AM